Thoughts3

Flickr

2008-11-09T17:15:00.001-06:00

This is a test post from , a fancy photo sharing thing.

New Home

2008-10-03T17:46:00.002-06:00

I have imported all posts for this blog to a new address. Please adjust your aggregators accordingly...those two people who may still read this...Peace!

T-Rex

2008-08-07T11:39:00.001-06:00

DSC00534
Originally uploaded by bjmcdonald

Pretty Cool Huh??

Dell Finally Got It Right

2008-07-16T10:11:00.003-06:00

This morning during my technology class...

Which by the way is full of technologically incompotant prople...

I decided to try to contact Dell again, in hopes of finding a tech person fluent in the English language. I was successful! I was put into contact with Andy, a tech support person from Salt Lake City, Utah.

Here is the transcript...My words in bold...

10:00:58 AM System
You are now being connected to an agent. Thank you for using Dell Chat
10:00:58 AM System
Connected with SLCg_Andy_172288
10:00:58 AM SLCg_Andy_172288
Thank you for contacting Dell Hardware Warranty Support, my name is Andy. How may I help you today?
10:02:12 AM Bryan McDonald
Hello Andy...I have tried to have this conversation two previous times but have been disconnected...my previous session id was 20489949
10:02:51 AM SLCg_Andy_172288
Looks like the notebook was dropped correct? The I1521.
10:03:02 AM Bryan McDonald
Yes...
10:04:26 AM Bryan McDonald
There are two parts that are broken...The FIRST is the clip that holds the screen to the base. The Second is in the bottom right hand corner of the base. There is a part where the grey plastic meets the black plastic...both of these base pieces are cracked/broken
10:05:03 AM Bryan McDonald
There is nothing wrong with the LCD...just the clip that holds it down
10:05:48 AM SLCg_Andy_172288
Is the computer still functioning correctly?
10:06:55 AM Bryan McDonald
So, basically, what I need is a shipping label to send it in...or a location where I can bring it to have it fixed...Somewhere near Little Rock, Arkansas, USA
10:06:55 AM SLCg_Andy_172288
Such as is there any error?
10:07:23 AM Bryan McDonald
The CD/DVD burner seems to be making some rattling
10:07:33 AM Bryan McDonald
NO error code as of yet
10:07:38 AM SLCg_Andy_172288
Yes I can set up to have a tech come out and do this. It will be faster than sending it to us.
10:08:03 AM SLCg_Andy_172288
Just to make sure I will replace that as well.
10:09:32 AM Bryan McDonald
What kind of time frame are we talking about?
10:10:34 AM SLCg_Andy_172288
Well if the tech gets parts tomorrow that you could be done over the weekend. Worst case scenario is by Tuesday.
10:11:39 AM Bryan McDonald
Actually, I will be out of town starting tomarrow morning until Monday, July 21...Is there any way I can schedule it for anytime July 22-25?
10:12:51 AM SLCg_Andy_172288
Yes you will need to contact us when you get back so we can set that up. Our tech can only hold on to parts for 5 days then has to send them back to us.
10:13:09 AM Bryan McDonald
Ok...Also, I have been having some trouble with Vista...and really have not been very happy with it at all...it is a huge resource hog even for my 2gb processor...is there any way to downgrade to XP without losing my data?
10:15:34 AM SLCg_Andy_172288
No, the only way you would lose data would be if you upgraded to vista. Then wanted to downgrade. But since the system came with Vista you need to back up your data for that.
10:15:49 AM SLCg_Andy_172288
wouldn't*
10:16:44 AM Bryan McDonald
Do you guys offer a downgrade package for customers who are not happy with vista or would that cost $$??
10:17:55 AM SLCg_Andy_172288
We do not offer operating swaps. You would need to purchase a retail copy of XP for that.
10:21:24 AM Bryan McDonald
So, I will contact you when I get back in town...By the way...where are you located?? Just wondering...
10:22:05 AM SLCg_Andy_172288
Salt lake city, Utah. Is there any other question for me?
10:22:12 AM Bryan McDonald
Well, thanks, Andy...you have been most helpful. I will be emailing your supervisor with positive feedback!!!
10:22:25 AM SLCg_Andy_172288
Thank you for contacting Dell Hardware Warranty, have a nice day. I'll be sending a summary email with your case number in it.
10:22:30 AM System
SLCg_Andy_172288 has left this session!
10:22:30 AM System Thank you. Your Dell Chat session has ended.

"Hello, this is Dell, would you like a slushie?"

2008-07-15T23:34:00.007-06:00

I don't really expect any of you to actually read this whole post...

Unless you have been under a rock lately, you know that most large companies out source much of their menial tasks to places that pay their workers less than $100 per month...Welp, Dell, Inc. is one of em...

If you are into reading, you should take a stab at The World is Flat, by Thomas Freidman. It is a book about globalization in the 21st century. Pretty informative read...

Tonight I thought, instead of contacting Dell through the phone, I'll try the chat feature. Maybe it will be easier to understand the written word rather than a thick Indian accent. Well, it was for me...but not him.

My part of the conversation is in bold...Note my anger...I withheld though...

12:02:49 AM System

You are now being connected to an agent. Thank you for using Dell Chat

12:02:49 AM System

Connected with SLCg_Benjamin_187319

12:03:09 AM SLCg_Benjamin_187319

Thank you for contacting Dell Hardware Warranty Support. My Name is Ben. How may I help you?

12:03:33 AM Bryan McDonald

I was just connected with a Bradley in session ID 20489906...but got disconnected from the dell server somehow...

12:04:32 AM Bryan McDonald

My service tag # is 3Q956D1 and I need to find out how to receive Complete Care warranty service...

12:05:16 AM Bryan McDonald

Yesterday I accidently dropped my computer bag and part of the clop that holds the LCD to the keyboard broke...

12:05:27 AM SLCg_Benjamin_187319

Ok it looks like you were working on replacing a broken hinge or something?

12:06:32 AM Bryan McDonald

Also, in the bottom right hand corner of the bottom section (near where the Vista icon sticker is located) chipped and there is a hole on both the gray plastic and black plastic

12:07:02 AM Bryan McDonald

Not really a hinge....more of a slide....the thing that clips the two halves together

12:08:08 AM SLCg_Benjamin_187319

Ok so you are just looking to get those parts replaced. Am I correct?

12:08:21 AM Bryan McDonald

Yes

12:09:08 AM Bryan McDonald

I also noticed on my warranty info that I purchased something called, "Next Business Day, Includes Nights/Weekends." does that mean that you guys pick up the shipping???

12:10:32 AM SLCg_Benjamin_187319

Ok and this sis on your Ispiron 1525?

12:10:49 AM Bryan McDonald

No, 1521

12:11:09 AM Bryan McDonald

Service tag 3Q956D1

12:11:21 AM Bryan McDonald

The 1525 is my wife's

12:13:14 AM SLCg_Benjamin_187319

Can you tell were the break is in the screen is it on the screen part the bottom part or both for the hinge.

12:13:21 AM SLCg_Benjamin_187319

Thanks

12:14:11 AM Bryan McDonald

It is just on the clip part...the screen itself is not damaged as far as I can tell....

12:14:18 AM SLCg_Benjamin_187319

Yes we pick up the shipping.

12:14:58 AM Bryan McDonald

Actually, it is only the clip on the right side...

12:17:30 AM SLCg_Benjamin_187319

So it's just the plastic on the bottom of the screen that is damaged. nothing on the base of the laptop.

12:20:04 AM Bryan McDonald

OK...There are two things that are damaged....

1. The Plastic Clip that holds the screen to the base. The screen is not broken or damaged, just the clip that holds it.

2. On the bottom right hand corner of the base. There are two pieces of plastic that come together...one is grey (top) the other is black (bottom). Both of these are cracked/broken as well.

12:20:41 AM System