Thoughts3: "Hello, this is Dell, would you like a slushie?"

I don't really expect any of you to actually read this whole post...

Unless you have been under a rock lately, you know that most large companies out source much of their menial tasks to places that pay their workers less than $100 per month...Welp, Dell, Inc. is one of em...

If you are into reading, you should take a stab at The World is Flat, by Thomas Freidman. It is a book about globalization in the 21st century. Pretty informative read...

Tonight I thought, instead of contacting Dell through the phone, I'll try the chat feature. Maybe it will be easier to understand the written word rather than a thick Indian accent. Well, it was for me...but not him.

My part of the conversation is in bold...Note my anger...I withheld though...

12:02:49 AM System

You are now being connected to an agent. Thank you for using Dell Chat

12:02:49 AM System

Connected with SLCg_Benjamin_187319

12:03:09 AM SLCg_Benjamin_187319

Thank you for contacting Dell Hardware Warranty Support. My Name is Ben. How may I help you?

12:03:33 AM Bryan McDonald

I was just connected with a Bradley in session ID 20489906...but got disconnected from the dell server somehow...

12:04:32 AM Bryan McDonald

My service tag # is 3Q956D1 and I need to find out how to receive Complete Care warranty service...

12:05:16 AM Bryan McDonald

Yesterday I accidently dropped my computer bag and part of the clop that holds the LCD to the keyboard broke...

12:05:27 AM SLCg_Benjamin_187319

Ok it looks like you were working on replacing a broken hinge or something?

12:06:32 AM Bryan McDonald

Also, in the bottom right hand corner of the bottom section (near where the Vista icon sticker is located) chipped and there is a hole on both the gray plastic and black plastic

12:07:02 AM Bryan McDonald

Not really a hinge....more of a slide....the thing that clips the two halves together

12:08:08 AM SLCg_Benjamin_187319

Ok so you are just looking to get those parts replaced. Am I correct?

12:08:21 AM Bryan McDonald

Yes

12:09:08 AM Bryan McDonald

I also noticed on my warranty info that I purchased something called, "Next Business Day, Includes Nights/Weekends." does that mean that you guys pick up the shipping???

12:10:32 AM SLCg_Benjamin_187319

Ok and this sis on your Ispiron 1525?

12:10:49 AM Bryan McDonald

No, 1521

12:11:09 AM Bryan McDonald

Service tag 3Q956D1

12:11:21 AM Bryan McDonald

The 1525 is my wife's

12:13:14 AM SLCg_Benjamin_187319

Can you tell were the break is in the screen is it on the screen part the bottom part or both for the hinge.

12:13:21 AM SLCg_Benjamin_187319

Thanks

12:14:11 AM Bryan McDonald

It is just on the clip part...the screen itself is not damaged as far as I can tell....

12:14:18 AM SLCg_Benjamin_187319

Yes we pick up the shipping.

12:14:58 AM Bryan McDonald

Actually, it is only the clip on the right side...

12:17:30 AM SLCg_Benjamin_187319

So it's just the plastic on the bottom of the screen that is damaged. nothing on the base of the laptop.

12:20:04 AM Bryan McDonald

OK...There are two things that are damaged....

1. The Plastic Clip that holds the screen to the base. The screen is not broken or damaged, just the clip that holds it.

2. On the bottom right hand corner of the base. There are two pieces of plastic that come together...one is grey (top) the other is black (bottom). Both of these are cracked/broken as well.

12:20:41 AM System